- 7+ years operating with over 2,000 public reviews.
- Our over 2,000 reviews have an average rating of 4.88/5 (Airbnb Superhost status).
- Larger management companies cannot compete with this level of quality or consistancy
- Absolutely they are critical to a property’s success on any platform and directly impact earnings.
- Technology has erroded the advantage (ie distribution and pricing) of large companies versus smaller proffesional operators.
- Many management companies highlight false advantages, such as:
- Channel Distribution: Any company with a channel manager can list across multiple platforms. But in reality, only a few channels truly matter. And, for certain types of properties there may only be one critical channel.
- Dynamic Pricing: Third-party software are the market leaders and accessible to any professional manager.
- As larger operators lose their advantage in pricing and distribution, guest experience stands out as the key differentiator — and reviews the best measure of a short-term rental operator’s ability to maximise your return.
- Guests consistently highlight our responsiveness and care.
- This is a major reason how we can outperform larger, less personal operators.
- Mix of smart automation and personal, quick, thoughtful and informative responses.
- Currated suggestion lists - eat, drink, sighseeing and activities.
- An apartment specific welcome book and digital guide.
- Quick response times to messages
- 24/7 availabilty.
- We record every cleaning with more than 25 photos. Assurance that the place is clean and a record of what state the guest found it in.
- Strong, long-term relationships with service providers. It has taken years to attain the service and consistancy we want.
- We micro manage the cleaning.
- Consistent teams for reliability. Same cleaners at same properties all the time.
- Guest issues addressed promptly.
- We reward our staff and service providers. Extra gestures (tips, gifts) build loyalty and service quality.
- It is an imperative in short term rental management that we respond to incidents as quickly as possible. We got you covered!
- Rapid response, high-quality works in case of issues
- Construction and rehabiltiation experience gives a depth and range to our service and ability to handle issues that most manamgement companies don’t have.
- Comprehensive list of trusted partners (handyman, eletricians, plumbers, carpenters…) to deal with any issue promptly and at competitive prices.
- Use the industry’s leading dynamic pricing tool.
- While channel distribution is totally hands off, pricing tools still need to be monitored.
- Review and adjust (if necessary) rates 3–4 times a week for optimal occupancy and revenue.
- Design conscious, with character.
- Engaging content.
- Eye-catching photography.
- House basics alone don’t cut it.
- Extras – property specific welcome book, locally sourced freshly ground coffee, an outsanding wine from the region, currated lists of places to eat, drink, sighseeing and activities, premium toiletries, quality linen.